{"id":16522,"date":"2025-11-20T08:36:49","date_gmt":"2025-11-20T07:36:49","guid":{"rendered":"https:\/\/www.bluemind.net\/ressource\/case-study-the-city-of-tarbes-chooses-bluemind-to-combine-digital-sovereignty-with-familiar-user-experience\/"},"modified":"2026-06-15T10:57:33","modified_gmt":"2026-06-15T08:57:33","slug":"case-study-the-city-of-tarbes-chooses-bluemind-to-combine-digital-sovereignty-with-familiar-user-experience","status":"publish","type":"ressource","link":"https:\/\/www.bluemind.net\/en\/ressource\/case-study-the-city-of-tarbes-chooses-bluemind-to-combine-digital-sovereignty-with-familiar-user-experience\/","title":{"rendered":"Case study: the City of Tarbes chooses BlueMind to combine digital sovereignty with familiar user experience<br\/>"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16522\" class=\"elementor elementor-16522 elementor-8745\" data-elementor-post-type=\"ressource\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81b7ba8 e-flex e-con-boxed e-con e-parent\" data-id=\"81b7ba8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-884dc29 elementor-widget elementor-widget-text-editor\" data-id=\"884dc29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIn the summer of 2024, the City of Tarbes migrated its entire email system to BlueMind SaaS, with support from systems integrator FactorFX. The decision followed a difficult experience with its previous solution, which had initially been selected for its open-source approach but was quickly abandoned due to numerous regressions and reliability issues.<br\/> \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0fc232 elementor-widget elementor-widget-heading\" data-id=\"d0fc232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A challenging starting point<br \/>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfce6e elementor-widget elementor-widget-text-editor\" data-id=\"8cfce6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIT Director J\u00e9r\u00f4me Guinle, who has held the position since September 2023, reflects on this strategic shift:<br\/>\u201cBefore BlueMind, we had moved from Zimbra to another solution. The experience was not a successful one.\u201d\n\nStarting in January, the City launched a comprehensive evaluation process. All options were considered, including Microsoft 365, to ensure no possibility was ruled out from the outset.<br\/>\u201cIdeally, we prefer an open-source or French solution, but we\u2019re not dogmatic about it. What matters most is finding the solution that best meets our needs.\u201d  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6abfa elementor-widget elementor-widget-heading\" data-id=\"7d6abfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choosing BlueMind<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b662497 elementor-widget elementor-widget-text-editor\" data-id=\"b662497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The City of Tarbes team first discovered BlueMind at the 2023 Cybersecurity Business Convention in Toulouse. Positive feedback from other local authorities quickly encouraged them to explore the solution further.<br\/>\u201cBlueMind met all of our requirements, while also being French, open source, and headquartered in Toulouse\u2014just like us in Occitanie. It also gave us the opportunity to roll out a modern webmail interface across the organization while allowing many of our users and VIPs to keep using Outlook without any changes to their daily habits.\u201d  <\/p><p>A public tender was subsequently launched for a hosted open-source collaboration suite covering email, video conferencing, office productivity, and team collaboration. The specifications explicitly identified the target solutions: BlueMind for email, BigBlueButton for video conferencing, Element for instant messaging, and Nextcloud for collaborative workspaces. The integration project was entrusted to FactorFX. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e349f7 elementor-widget elementor-widget-heading\" data-id=\"7e349f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Migration: failure was not an option!<br \/>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c7f270 elementor-widget elementor-widget-text-editor\" data-id=\"3c7f270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The project was not without risks. After the challenges encountered with the previous solution, J\u00e9r\u00f4me Guinle, IT Director of the City of Tarbes, was under considerable pressure to make this migration a success. Email is a mission-critical service, and after the disruption caused by the earlier project, another failed migration was simply not an option.  <\/p><p>The migration itself took place during the summer of 2024 and went extremely smoothly.<br\/>\u201cOn the day of the cutover, everything was ready. The IT team, executive users, and the City Manager were migrated first so that we could carry out initial tests before the full rollout. We encountered no blocking issues, largely thanks to the extensive preparation work carried out beforehand. FactorFX provided outstanding technical support throughout the project.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983d393 elementor-widget elementor-widget-heading\" data-id=\"983d393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User adoption and project outcomes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc1e23 elementor-widget elementor-widget-text-editor\" data-id=\"8bc1e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>User adoption was rapid.<br\/>\u201cNobody complained,\u201d the IT Director notes. \u201cThe webmail interface was very well received. We informed employees two weeks in advance and directed them to tutorials and video guides. They were able to get up to speed on their own and felt supported throughout the transition.\u201d  <\/p><p>Today, 580 users rely on BlueMind SaaS for their daily communications. Most access their email through the webmail interface, while around twenty VIP users\u2014including senior management and elected officials\u2014continue to use Outlook. <\/p><p>The City of Tarbes team encourages other local authorities to draw on peer experiences when selecting an email solution.<br\/>\u201cWe place great value on feedback from fellow IT directors. Sharing experiences between local authorities is essential. We need to talk to each other, compare approaches, and learn from those who have already gone through the process.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":2,"featured_media":16521,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[478],"tags":[498],"class_list":["post-16522","ressource","type-ressource","status-publish","has-post-thumbnail","hentry","category-customer-success-story","tag-migration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case study: the City of Tarbes chooses BlueMind to combine digital sovereignty with familiar user experience - BlueMind<\/title>\n<meta name=\"description\" content=\"The City of Tarbes chooses BlueMind and achieves a seamless migration to a French, sovereign, open-source email platform\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bluemind.net\/en\/ressource\/case-study-the-city-of-tarbes-chooses-bluemind-to-combine-digital-sovereignty-with-familiar-user-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case study: the City of Tarbes chooses BlueMind to combine digital sovereignty with familiar user experience - 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